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Frequently Asked Questions
Frequently Asked Questions
Shipment &tracking on VVDIfactory.com
How many shipping methods on your Site?
What is the Door Shipping fee?
How to Track My Package Online?
How long does it take to get my parcel?
Can the shipping reach My Country?
Can I change Shipping Method and Shipping Address After placed an Order?
I can not track my parcel with the tracking Number, what to do?
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What are the steps to pay on your website?
What should I do after complete my payment?
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Pay and get Cash Back
About Customs&Import Tax
What is Customs Clearance?
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Who Can Help If The Package Encounter Customs Clearance Issues?
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Submit a question
I can not track my parcel with the tracking Number, what to do?
This situation may happened with following factors:
1. The Express company hasn’t updated the recent delivery information to their website. it may have about 1 day delay sometimes.
2. The tracking code was not correct. Please contact our customer service to confirm your tracking number.
3. The parcel had been delivered for a long time, your tracking code history has been removed by the shipping sompany.
You can contact us as well, we will check with the express company for you.
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